Generative AI stunned the world a couple of years back by producing text, pictures, code, and analysis at previously unheard-of speeds and scales. But in 2026, something more potent and significant is ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

Many teams are approaching agentic AI with a mixture of interest and unease. Senior leaders see clear potential for efficiency and scale. Builders see an opportunity to remove friction from repetitive ...

Chatbots once symbolized digital transformation — those polite text boxes on corporate websites and service portals promised to make support smarter and cheaper. The addition of generative AI (genAI) ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...