Anu is a Features author at Android Police. You'll find her writing in-depth pieces about automation tools, productivity apps, and explainers. Before joining AP, she used to write for prominent tech ...

AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...

Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...

CHICAGO (WLS) -- Comcast customers have a new way to rate the cable company's customer service. A new app lets customers track and then rate Comcast technicians. It sends an alert to customers 30 ...

Nuance Communications unveiled a new piece of software for mobile phones that allows users to retrieve and display information regarding their account by calling a new customer care number. Rather ...

AT&T rose after unveiling an AI-powered customer app and outlining broader digital initiatives, drawing attention to how telecom providers are using AI to improve customer engagement and operational ...

Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...

A virtual customer service app developed to provide socially distanced support during the COVID-19 pandemic has evolved into an integral tool that helps United Airlines quickly re-book passengers ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...